Insurance Company Automates Claims Processing with AI

The Challenge

Manual claims processing was taking 5–7 business days and suffering from high error rates due to inconsistent document handling and manual data entry.

Our Solution

Implemented AI-powered claims automation with intelligent document extraction, classification, and straight-through processing for simple claims.

We built a document processing pipeline using Azure Document Intelligence for OCR and extraction, combined with a custom classification model to route claims by type and complexity. Simple claims (70% of volume) now process end-to-end without human intervention. The system integrates with the claims management platform via API, with a human review queue for complex or high-value claims flagged by the AI confidence scoring system.

Measurable Results

-71%

Processing Time

+94%

Accuracy

$420K/yr

Cost Savings

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